Front Office & Customer Service Representative - Luxury Restaurant in Bali

Join Queen’s Tandoor, a premier dining destination in the heart of Kuta, Bali, where exceptional hospitality meets authentic culinary excellence. We are seeking a Front Office & Customer Service Representative to be the welcoming face of our establishment, ensuring every guest leaves with a memorable experience. In this role, you'll interact with guests daily, from the moment they arrive to their departure, providing outstanding service and ensuring their stay is seamless and enjoyable.

As part of our dynamic team, you'll have the opportunity to grow and develop your skills in a fast-paced environment. Queen’s Tandoor is not just a restaurant; it's a place where tradition meets innovation, and where your dedication and passion can shine. If you're ready to make a difference and create lasting impressions, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival, ensuring a warm and welcoming atmosphere.
• Handle reservations, seating arrangements, and table management efficiently.
• Provide excellent customer service, addressing guest inquiries and concerns promptly.
• Coordinate with the kitchen and other departments to ensure smooth operations.
• Manage the front desk, including check-in/check-out procedures and billing.
• Assist with inventory management and restocking as needed.
• Maintain a clean and organized front office area.
• Uphold the restaurant's policies and procedures, ensuring compliance with health and safety regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office or customer service roles, preferably in the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills with the ability to manage time and resources efficiently.
• Proficiency in English, both written and spoken, is a must.
• Familiarity with POS systems, such as Toast or Square, is a plus.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Knowledge of local regulations and industry standards is beneficial.
• Passion for providing exceptional customer service and a genuine interest in the hospitality industry.

🛠️ Keahlian

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